All Returns require an RMA number. If an RMA is not provided upon return of the item, we cannot guarantee a refund.
Returns for Sealed & Unused Merchandise - Is allowed within 30 days of purchase date. Shipping and handling fees are the costs of us sending the product to you and will not be refunded. Per Ebay’s policy, return postage is on the buyer. In the event an item is sold without freight, BluCoil will refund the amount of sale, less "actual shipping costs" to customer. After the approval is sent, we will have to receive the item within the next 10 days. No refund/exchange will be made if the package is late without notice.
Returns for Opened Merchandise is allowed within 15 days of delivery. Open merchandise must be returned in the undamaged manufacturer's packaging and include all accessories. There is a 10-20% restocking fee for opened items. Please do not tape or write anything on the manufacturer's packaging. Merchandise that is received in any way that compromises its value will result in a much higher restocking fee based on its loss of value. The restocking fee for opened items received in a compromised condition is at our discretion.
The following item categories are not allowed for return/exchange under any circumstances if opened: Batteries, Cell Phones, Video games, Software / Licenses, Warranties, Home and Kitchen Appliances, Personal Care, Televisions, Larger LCD Screens, Laptops, 3D Printers, and Used One-Time Use Products.
Items that are Materially Different/Not As Advertised - If your item is materially different than what is advertised - Please do not hesitate to contact our Ebay Customer Service within 10 days. Items that do not live up to your desired expectations are not materially different and we cannot be held responsible. Please direct all complaints and questions directly to the respective manufacturer as they are best fit to handle.
Damaged/DOA/Defective items - Reported within 10 days are immediately replaced free of charge. If your item becomes/or is found to be defective beyond the allotted reporting period and is under warranty, then you should contact the manufacturer directly.
Merchandise Sold As Used - While the majority of our items are sold as brand new, we do sell some items that are used but are tested and are working. We currently do not accept returns for these items.